Privacy Policy

Effective Date: 15 June 2026

This Privacy Policy explains how store.webbycrown.com (“WebbyCrown Store”) collects, uses, stores, shares, and protects your personal information. WebbyCrown Store is owned and operated by WEBBYCROWN SOLUTIONS PRIVATE LIMITED.

WEBBYCROWN SOLUTIONS PRIVATE LIMITED
Shop No-517, 518, 519, 5th Floor,
Laxmi Enclave-2, Katargam, Surat City,
Surat - 395004, Gujarat, India
Email: sales@webbycrown.com

By accessing or using store.webbycrown.com, creating an account, placing an order, contacting us, or otherwise interacting with our website, you agree to this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through WebbyCrown Store, including through:

• website browsing;
• account registration;
• product purchases;
• support requests;
• contact forms;
• newsletter or marketing sign-ups; and
• cookies, analytics, and related technologies.

This Privacy Policy should be read together with our Terms & Conditions, Refund Policy, License Policy, Support Policy, Customization Policy, and Cookie Policy.

2. Information We Collect

As a WooCommerce-based online store, we may collect the following types of personal information depending on how you interact with our website:

a. Account and Identity Information

• full name;
• email address;
• username and account login details;
• password in encrypted/authenticated system form through our website platform;
• company name, if provided.

b. Billing and Contact Information

• billing address;
• country, state, city, and postal code;
• phone number;
• company details, if provided during checkout or inquiry.

c. Order and Transaction Information

• purchased products;
• license selections;
• support add-ons or service add-ons purchased;
• order history;
• payment status;
• transaction-related metadata.

d. Support and Communication Information

• messages sent through support forms;
• emails sent to us;
• attachments, screenshots, and technical details you provide;
• support history and issue-related information.

e. Technical and Usage Information

• IP address;
• browser type;
• device information;
• operating system;
• referring URLs;
• session behavior;
• pages visited;
• time spent on pages;
• on-site interactions such as cart and checkout activity.

f. Marketing and Consent Information

• email subscription preferences;
• opt-in status for marketing communications;
• interaction with marketing campaigns where applicable.

3. How We Collect Information

We collect information in the following ways:

• directly from you when you create an account, place an order, contact us, or submit a form;
• automatically through website technologies such as cookies, analytics tools, and logs;
• through WooCommerce and related store systems;
• through payment processors when transactions are initiated or confirmed; and
• through third-party integrations used for analytics, marketing, fraud prevention, or support.

4. How We Use Your Information

We use your personal information for legitimate business and operational purposes, including to:

• create and manage your customer account;
• process and fulfill orders;
• provide access to digital downloads and related purchases;
• manage billing and payment records;
• provide product support and respond to inquiries;
• verify transactions and prevent fraud or abuse;
• communicate with you about orders, downloads, support, account activity, and service-related matters;
• improve website performance, user experience, and product offerings;
• analyze store traffic, performance, and conversions;
• send marketing emails only where you have opted in or where otherwise permitted by law;
• enforce our policies, license terms, and store rules; and
• comply with legal, tax, accounting, and regulatory obligations.

5. Payments

Payments on WebbyCrown Store may be processed through third-party payment service providers such as:

• Stripe
• Razorpay
• PayPal

We do not control the independent privacy practices of these payment providers. When you make a payment, your payment data may be collected and processed directly by the relevant payment provider according to its own privacy policy and legal obligations.

We may receive limited transaction-related information from payment processors, such as payment confirmation, billing name, billing address, and transaction status.

6. Cookies and Similar Technologies

We use cookies and similar technologies on store.webbycrown.com for purposes including:

• account login and session management;
• cart and checkout functionality;
• remembering user preferences;
• website security and fraud prevention;
• analytics and performance measurement;
• marketing and remarketing where applicable; and
• improving website functionality and user experience.

Cookies may be set by us or by trusted third-party tools and services integrated into our website.

For more details, please review our Cookie Policy.

7. Analytics and Tracking Tools

We may use analytics and marketing tools, including but not limited to:

• Google Analytics
• Meta Pixel
• Google Ads Conversion Tracking
• Hotjar
• Microsoft Clarity
• other analytics, advertising, heatmapping, or behavior analysis tools as needed

These tools may collect information about how users interact with our website, including page visits, clicks, session behavior, device/browser details, and traffic sources.

We use this information to understand user behavior, improve website performance, optimize conversions, improve marketing effectiveness, and enhance store usability.

8. Marketing Communications

We may send you transactional and service-related communications, including:

• order confirmations;
• payment notifications;
• account-related notices;
• download and access communications;
• support updates; and
• policy or service-related notices.

We may also send marketing or promotional emails only if:

• you have opted in to receive them; or
• such communication is otherwise permitted under applicable law.

You may unsubscribe from marketing emails at any time using the unsubscribe option in the email or by contacting us at sales@webbycrown.com.

Even if you opt out of marketing emails, we may still send you important transactional or service-related communications.

9. How We Share Information

We do not sell your personal data as a standalone commercial product.

However, we may share your information with third parties where reasonably necessary for operating WebbyCrown Store, including:

• payment gateways and payment processors;
• hosting and server providers;
• WooCommerce-related systems and website infrastructure providers;
• analytics and tracking providers;
• email service providers;
• anti-spam, fraud prevention, and security tools;
• customer support or form processing tools;
• legal, financial, tax, or compliance advisors when required; and
• government authorities, regulators, or law enforcement where legally required.

We share information only to the extent reasonably necessary for store operations, legal compliance, security, fraud prevention, or fulfillment of your request.

10. International Data Processing

Because WebbyCrown Store serves customers worldwide and uses third-party service providers, your personal information may be processed, stored, or transferred across jurisdictions, including outside your country or region of residence.

By using WebbyCrown Store, you understand and agree that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

We take reasonable steps to use reputable service providers and to protect personal data in line with our business needs and applicable obligations.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide products and support;
• maintain account and order history;
• comply with tax, accounting, and legal obligations;
• resolve disputes;
• enforce our agreements and policies;
• prevent fraud, abuse, or unauthorized activity; and
• maintain business and security records.

Retention periods may vary depending on the type of data, the purpose for which it was collected, legal requirements, and operational needs.

12. Your Privacy Rights

Subject to applicable law, you may request to:

• access the personal information we hold about you;
• correct or update inaccurate information;
• request deletion of your personal information;
• request account closure;
• withdraw consent for marketing communications; and
• ask questions about how your data is handled.

Please note that some information may need to be retained for legal, tax, accounting, fraud prevention, security, contractual, or dispute resolution purposes, even after a deletion or closure request.

To make a privacy-related request, contact us at sales@webbycrown.com.

13. Account Information and Customer Responsibility

If you create an account on WebbyCrown Store, you are responsible for:

• keeping your login credentials secure;
• maintaining accurate account and billing information; and
• notifying us if you believe your account has been accessed without authorization.

We are not responsible for losses caused by unauthorized access resulting from your failure to protect your account credentials.

14. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online platform, transmission method, or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of data.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, payment providers, external services, or software ecosystems.

Some products displayed on WebbyCrown Store may also be listed with external purchase links that redirect customers to third-party marketplaces or platforms for purchase. Such products are not sold directly through store.webbycrown.com unless explicitly stated otherwise.

If you proceed to a third-party platform to purchase a product, your personal information, payment information, account information, support requests, and related interactions on that platform will be governed by that platform’s own privacy policy and terms.

WebbyCrown Store is not responsible for the privacy practices, policies, data handling, or security standards of third-party platforms that are not owned or controlled by WEBBYCROWN SOLUTIONS PRIVATE LIMITED.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services that are not owned or controlled by WEBBYCROWN SOLUTIONS PRIVATE LIMITED.

We encourage you to review the privacy policies of such third parties before sharing your information with them.

This Privacy Policy applies only to personal information collected directly through store.webbycrown.com unless explicitly stated otherwise.

16. Children’s Privacy

WebbyCrown Store is not intended for children or individuals who are not legally capable of entering into binding contracts under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been submitted inappropriately by a child or minor without proper authorization, we may take steps to delete that information.

17. Legal Compliance and Disclosure

We may disclose your personal information where necessary to:

• comply with applicable law, legal process, or lawful requests;
• protect our legal rights or property;
• prevent fraud, abuse, or security threats;
• enforce our agreements and policies; or
• respond to regulatory, tax, legal, or law enforcement requirements.

18. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time without prior notice. Any changes become effective once posted on store.webbycrown.com.

It is your responsibility to review this Privacy Policy periodically.

19. Contact

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact:

WEBBYCROWN SOLUTIONS PRIVATE LIMITED
Shop No-517, 518, 519, 5th Floor,
Laxmi Enclave-2, Katargam, Surat City,
Surat - 395004, Gujarat, India
Email: sales@webbycrown.com